Support
Stuck on something other than a puzzle? The answers below cover most things. If yours isn't here, write to us and a person will answer.
Write to us
Email [email protected]. Tell us whether you are on iPad or Mac and what happened, and we'll usually reply within two working days.
Restoring what you bought
If you have bought Pieceling before, on this device or another, open any locked picture to bring up the membership screen and choose Restore Purchases. On the Mac it is also in the Pieceling menu at the top of the screen. Use the same Apple Account you bought with.
Changing or cancelling Pieceling Annual
Subscriptions are managed by Apple. On iPad open Settings, tap your name, then Subscriptions. On Mac open System Settings, click your name, then Subscriptions. Cancel at least 24 hours before the renewal date. Everything you received while you were a member stays yours.
Refunds
Apple takes every payment and handles every refund. Ask at reportaproblem.apple.com, signed in with the Apple Account you bought with.
Using an artist's code
On the membership screen choose "Have an artist's code?" and enter it there. The code takes £3 off your first purchase and £5 goes to the artist.
Puzzles not showing on your other device
Your puzzles travel between iPad and Mac through your own iCloud. Check both devices are signed in to the same Apple Account with iCloud turned on, then give it a few seconds after opening the app. On iPad, leave the app with the Home gesture before picking up the Mac, so it has time to send.
Family Sharing
Pieceling Annual and the one-off purchase can both be shared with your family through Apple's Family Sharing. Artist packs belong to the person who bought them.
Artists and photographers
If your pictures are in Pieceling, your page is at pieceling.com/artists. If you would like them to be, write to [email protected].